Table of Contents
Summary (not binding): Purchases on the site are paid for with the balance in your Wallet. Balance you load can be spent on purchases; however, it cannot be converted into cash and is not repaid except under the refund terms. Only the sales and Streamer Support revenues you earn through the Platform constitute "Withdrawable Balance", which can be withdrawn to an approved account registered in your own name. Current limits and fees are displayed on the transaction screens.
ARTICLE 1 — PURPOSE AND SCOPE
1.1. These Wallet and Balance Terms (the "Terms") set out the principles governing the use of the wallet/balance service offered on the Platform operated by Hipopotamya Bilişim Limited Şirketi (the "Company"), a limited liability company incorporated under the laws of the Republic of Türkiye, and form an integral annex to the User Agreement.
ARTICLE 2 — DEFINITIONS
- Wallet: the balance record linked to the Member's Platform account, which can be used for transactions within the Platform;
- Balance: the value displayed in the Wallet, held in Turkish Lira;
- Loaded Balance: the balance the Member transfers into the Wallet through the available payment methods, which can be used for spending within the Platform;
- Withdrawable Balance: the balance formed from the Member's sales, commission or Streamer Support revenues earned on the Platform, which may be made the subject of a withdrawal request;
- Pending Balance: any amount that is temporarily unavailable due to an ongoing transaction, review or escrow.
Wherever used in these Terms, the capitalised terms above bear the meanings set out beside them.
ARTICLE 3 — NATURE OF THE SERVICE
3.1. The Wallet is a prepaid value record specific to the Platform which can be used solely for purchases of goods and services within the Platform. The Balance is not a deposit, yields no interest or similar return, and does not constitute the issuance of electronic money.
3.2. Because payment is used solely for goods and services offered by the Company and for transactions within the Platform's limited network, the Wallet service is operated under the exemptions set out in the second paragraph of Article 12 and the fifth paragraph of Article 18 of Law No. 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions.
3.3. If the scope of the Wallet service has to be narrowed, or the service discontinued, as a result of a legislative change or a decision of a competent authority, Members will be informed and any unspent Loaded Balance will be refunded to the payment instrument used for loading.
ARTICLE 4 — LOADING BALANCE
4.1. Balance is loaded using the payment methods offered on the Platform (credit/debit card, bank transfer/EFT and other methods). The available methods, the minimum/maximum limits and any method-specific fees are displayed on the loading screen; the Company may change the methods and the limits.
4.2. Loading transactions are executed through authorised payment institutions; card details are not stored on the Company's systems.
4.3. For loadings made in foreign currency, the balance is credited in Turkish Lira on the basis of the exchange rate applicable at the moment the transaction reaches the Company's accounts and the amount actually collected. In the event of under- or over-remittance, the amount actually collected prevails.
4.4. Loading balance with payment instruments belonging to third parties or from unlawful sources is prohibited; such transactions may be cancelled, the balance may be blocked, and the sanction provisions of the User Agreement apply.
ARTICLE 5 — USE OF THE BALANCE
5.1. The order amount is collected from the Wallet at the moment the order is placed. An order cannot be created if the Balance is insufficient.
5.2. Loaded Balance can be spent; however, it cannot be made the subject of a withdrawal request. Loaded Balance is refunded only in the cases, and by the procedure, set out in the Cancellation & Refund Policy.
5.3. Balances credited as campaign, promotional or gift balance are subject to the terms of the relevant campaign, cannot be withdrawn, and may be reclaimed by the Company in the event of non-compliance with those terms.
5.4. Balance may not be assigned or transferred to other Members or to third parties. The Platform does not offer a member-to-member balance transfer service; the Wallet may be used only by the account holder and only for transactions within the Platform.
ARTICLE 6 — WITHDRAWABLE BALANCE AND WITHDRAWALS
6.1. Only sales, commission and Streamer Support revenues earned through the Platform give rise to Withdrawable Balance.
6.2. Withdrawal requests are paid to a withdrawal account defined by the Member in the panel and approved by the Company (a bank account, an electronic money account or another offered method). The withdrawal account must be registered in the Member's own name; no transfer is made for requests where the account holder's name does not match the membership details.
6.3. The minimum/maximum amounts, daily limits, any transaction fees and automatic payout thresholds applicable to each withdrawal method are announced on the transaction screen; the Company may update them. For withdrawals subject to a fee, the requested amount is deducted from the balance and the net amount is transferred.
6.4. Requests below a specified amount are paid automatically; requests above it are paid after review and within the announced processing hours. The Company is not responsible for delays originating from banks or intermediary institutions.
6.5. Where a complaint, objection, chargeback or investigation exists in relation to a transaction to which the Member is a party, the withdrawal request may be held, limited to the amount concerned, until the process is concluded.
6.6. The Company cannot be held liable for losses arising from account details that were provided incorrectly or incompletely.
ARTICLE 7 — REFUNDS, CHARGEBACKS AND SET-OFF
7.1. Where a transaction is cancelled, refunded or made the subject of a chargeback, the amount concerned and the costs incurred are set off against the Wallet. If the Balance is insufficient, the account falls into negative balance; no withdrawal can be made until the negative balance is cleared, and the Company may pursue its receivable under the general provisions of law.
7.2. Products over-delivered, or balance over-credited, due to an operational error of the Company may be set off against the Member's Wallet; the Member is informed before the set-off.
ARTICLE 8 — SUSPICIOUS TRANSACTIONS AND BLOCKING
8.1. As part of security controls, the amounts involved in loading, spending and withdrawal transactions deemed suspicious may be blocked for the duration of the review, and additional documents and verification may be requested. The Member is informed of the grounds unless legislation or the confidentiality of the review prevents this.
8.2. Duly issued decisions of the competent authorities are reserved.
ARTICLE 9 — ACCOUNT CLOSURE AND DORMANT BALANCE
9.1. Upon termination of membership, the Withdrawable Balance is paid to the approved withdrawal account. Unspent Loaded Balance is, as a rule, refunded to the payment instrument used for loading. Amounts subject to a suspicious-transaction review or a decision of a competent authority fall outside this provision until the process is concluded.
9.2. Balances in accounts that see no activity for an extended period continue to be safeguarded for the Member; claims relating to such balances are subject to the general statute-of-limitations provisions.
ARTICLE 10 — AMENDMENTS AND ENTRY INTO FORCE
10.1. The Company may update these Terms; the current version is published on the Platform, and material changes are notified to the Member's registered e-mail address. Matters not regulated in these Terms are governed by the User Agreement and the Applicable Legislation.