Table of Contents
Summary (not binding): For digital product orders in which Hipopotamya is the seller, this document informs you before you buy (Section A) and sets out the contractual provisions governing the sale (Section B). Products are delivered digitally and instantly upon ordering; the exception to the right of withdrawal therefore applies. Your order summary forms an integral part of this agreement.
SECTION A — PRE-CONTRACT INFORMATION
A.1. Information About the Seller
| Trade Name | HİPOPOTAMYA BİLİŞİM LİMİTED ŞİRKETİ |
|---|---|
| Address | Değirmiçem Mahallesi Nail Bilen Caddesi Uğur Plaza No:5/149 Şehitkamil/Gaziantep/Türkiye |
| MERSİS No | 0463132778200001 |
| Trade Registry No | 77486 (Gaziantep) |
| Tax Office / No | Gazikent V.D. / 4631327782 |
| KEP (Registered E-Mail) Address | [email protected] |
| [email protected] | |
| Telephone | +90 850 307 8897 |
| Group Company | HIPOPOTAMYA BILISIM LTD (United Kingdom) |
|---|---|
| Company No | 16109700 |
| Address | 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom |
The group company may act as a collection intermediary solely in international payment collection processes; the party to the sale is in every case the SELLER whose details appear above — the limited liability company incorporated under the laws of the Republic of Türkiye.
A.2. Essential Characteristics and Price of the Product
The products covered by this agreement are intangible goods delivered instantly by electronic means — e-pins, in-game currency, gift cards, digital codes, subscriptions and similar items offered for sale on the Platform. The product's name, essential characteristics, quantity, total sale price inclusive of all taxes and any validity/region restrictions are shown on the product page before ordering and in the order summary on the order confirmation screen. The order summary forms an integral part of this document and can be accessed at any time under "My Orders".
A.3. Payment
The order amount is collected from the BUYER's Platform Wallet balance at the moment the order is placed. Balance can be loaded onto the Wallet by credit/debit card, bank transfer/EFT and the other methods offered on the Platform (Wallet & Balance Terms). Prices include value added tax.
A.4. Delivery
The products require no physical delivery; following collection of the price, they are credited to the BUYER's Platform account and/or communicated by notification, electronically and, as a rule, instantly. There is no delivery charge.
A.5. Information on the Right of Withdrawal
The BUYER does NOT have a right of withdrawal in this sale. Under art. 15/1(ğ) of the Distance Contracts Regulation, contracts for services performed instantly in the electronic environment and for intangible goods delivered instantly to the consumer, and, under art. 15/1(h), services whose performance begins with the consumer's approval before the withdrawal period has expired, are exceptions to the right of withdrawal. By confirming the order, the BUYER acknowledges knowing that the product will be delivered instantly and that, upon delivery, no right of withdrawal will exist. The BUYER's rights in respect of undelivered or defective products are reserved (Cancellation & Refund Policy).
A.6. Complaints and Remedies
The BUYER may submit requests and complaints through the Platform's support channels or to [email protected]. A BUYER qualifying as a consumer may apply, within the applicable monetary limits, to the Consumer Arbitration Committee of the BUYER's place of residence or of the place where the transaction was made, and above those limits to the Consumer Court.
A.7. Validity
This pre-contract information is made available to the BUYER before order confirmation; by confirming the order, the BUYER confirms having read and received the pre-contract information.
SECTION B — DISTANCE SALES AGREEMENT
ARTICLE 1 — PARTIES
1.1. SELLER: HİPOPOTAMYA BİLİŞİM LİMİTED ŞİRKETİ, whose details are set out in Section A.1.
1.2. BUYER: The Platform member who places the order. The BUYER's name-surname/trade name, contact and invoicing details consist of the information registered on the Platform account at the time of the order together with the order record, and appear in the order summary. The order summary forms an integral part of this Agreement.
ARTICLE 2 — SUBJECT MATTER
2.1. The subject matter of this Agreement is the sale and delivery of the Digital Product ordered electronically by the BUYER through the Platform, whose characteristics and sale price are stated in the order summary, and the determination of the parties' rights and obligations in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
ARTICLE 3 — FORMATION OF THE AGREEMENT
3.1. The Agreement is formed when the BUYER approves the pre-contract information and this Agreement electronically on the order confirmation screen and the order amount is collected.
3.2. A verified membership and mobile phone number are required to place an order; guest purchases are not available.
ARTICLE 4 — DELIVERY AND PERFORMANCE
4.1. Following collection of the price, the product is credited electronically to the BUYER's account; the moment the code/product information becomes viewable in the account is the moment of delivery. On new members' first orders, the content may be unlocked upon the BUYER's confirmation to view it.
4.2. The SELLER ensures that delivered codes are valid and usable at the moment of delivery. The rules of the third-party platform on which the code will be used, region restrictions and changes subsequently made by that platform are the BUYER's responsibility.
4.3. In the event of a supply-related delay, the BUYER is informed; an order that cannot be delivered within a reasonable time is cancelled and its price refunded.
ARTICLE 5 — GENERAL PROVISIONS
5.1. The BUYER declares having read and noted the product's essential characteristics, sale price and payment method before ordering, and having given the corresponding electronic confirmation.
5.2. Delivered codes are single-use; after delivery, exchange and refund are limited to the faulty/defective product cases set out in the Cancellation & Refund Policy.
5.3. The SELLER may, within the scope of its obligations under legislation, request identity verification and documents from the BUYER, and may hold or cancel an order in the event of suspicious transactions.
5.4. Order and transaction records are retained for the periods prescribed by the Applicable Legislation and are shared upon a duly made request of the competent authorities.
5.5. The invoice for the sale is issued and delivered electronically in accordance with the BUYER's registered details.
ARTICLE 6 — RIGHT OF WITHDRAWAL
6.1. As notified in Section A.5, the Digital Products covered by this Agreement fall within the exceptions to the right of withdrawal under art. 15/1(ğ) and (h) of the Distance Contracts Regulation. The BUYER's statutory rights in respect of undelivered or defective products are reserved.
ARTICLE 7 — PERSONAL DATA
7.1. Information on the processing of personal data is provided in the Privacy Policy and KVKK Information Notice.
ARTICLE 8 — DISPUTES
8.1. In disputes arising from this Agreement, the Consumer Arbitration Committees of the BUYER's place of residence or of the place where the transaction was made are competent within the monetary limits announced each year, and the Consumer Courts above those limits.
8.2. The parties agree that, in any dispute, the SELLER's system records and order and delivery logs shall constitute conclusive evidence pursuant to Article 193 of the Turkish Code of Civil Procedure.
ARTICLE 9 — ENTRY INTO FORCE
9.1. This Agreement is formed, and takes effect, at the moment it is approved electronically by the BUYER. Matters not regulated in this Agreement are governed by the User Agreement, its annexes and the Applicable Legislation.