Table of Contents
Summary (not binding): On the Player Market you buy digital game assets from other users or sell such assets to them; the sales contract is formed between the buyer and the seller, and Hipopotamya acts as an intermediary. Your payment is held in escrow until you confirm delivery. Sellers go through an application and approval process; the listing rules and the list of prohibited items are binding on everyone.
ARTICLE 1 — SCOPE AND CAPACITY OF THE PLATFORM
1.1. These Terms govern the principles under which Members may offer digital game assets for sale to other Members, in their own name and for their own account, in the "Player Market" section of the Platform operated by Hipopotamya Bilişim Limited Şirketi, a limited liability company incorporated under the laws of the Republic of Türkiye (the "Company"), and constitute an integral annex to the User Agreement.
1.2. In Player Market transactions the sales contract is formed between the Seller Member and the Buyer Member (User-to-User Distance Sales Agreement). The Company acts as an intermediary service provider under the Turkish E-Commerce Law No. 6563 and, with respect to listings, as a hosting provider under Law No. 5651; it is not the owner, seller or supplier of any listed product and is under no obligation to pre-screen listing content on behalf of the Seller.
ARTICLE 2 — CONDITIONS FOR BECOMING A SELLER
2.1. Becoming a Seller requires submitting a store application, providing the requested information and images, holding an active membership with a verified telephone number, and obtaining the Company's approval. The Company may assess applications on security and suitability grounds and reject them, and may subsequently suspend an approved store.
2.2. The Seller accepts that any tax obligations arising from the nature of their transactions (including any tradesman exemption, taxpayer registration and documentation requirements) rest with the Seller alone.
2.3. The Company may require identity verification and additional information or documents from the Seller according to transaction volume and statutory thresholds.
ARTICLE 3 — LISTING RULES
3.1. Listings must describe the product accurately, completely and without being misleading, and must clearly state the price, the game/server, the quantity and the delivery method.
3.2. The Seller may not unilaterally change the price, server or content of a sold product before delivery. A listing published at an incorrect price may be corrected before a sale takes place; once the sale has occurred, the listing terms are binding.
3.3. Listings that see no activity for an extended period or that become outdated may be removed from publication automatically.
3.4. Listing a product for the purpose of diverting users to channels outside the Platform, or adding contact details or external links to a listing, is prohibited.
ARTICLE 4 — PROHIBITED PRODUCTS AND CONTENT
4.1. The listing and sale of the following are prohibited:
- Accounts, codes and assets that are stolen, derived from fraud or obtained by unlawful means;
- Game bots, cheat software, exploits and tools that breach game rules;
- Counterfeit or copied codes/products, or codes/products known not to work;
- Goods and services contrary to legislation, and content infringing third parties' intellectual or industrial property rights;
- Any other restricted categories announced by the Company.
4.2. Where prohibited content is detected the listing is removed; depending on the severity of the breach the store may be suspended, and the sanction provisions of the User Agreement apply.
ARTICLE 5 — TRANSACTION FLOW AND SECURED PAYMENT (ESCROW)
5.1. The amount paid by the Buyer is collected from the Buyer's Wallet at the moment the order is placed and is held in escrow by the Company without being transferred to the Seller.
5.2. The Seller performs delivery by the method and within the period stated in the listing and submits a "delivered" notification through the system. The Seller must record the delivery process from start to finish in video form (video/screen recording) or by visual means; this record is the Seller's primary defence evidence in the event of an objection. The Buyer is expected to check the delivery and confirm it.
5.3. Upon the Buyer's delivery confirmation, the sale price is credited to the Seller's Withdrawable Balance after deduction of the intermediation commission announced for the relevant category. If the Buyer neither confirms within a reasonable period nor raises an objection, the Company may verify delivery from the records and finalise the transaction.
5.4. Pre-delivery cancellations and objections are governed by Article 5 of the Cancellation, Refund and Right of Withdrawal Policy.
ARTICLE 6 — COMMISSION
6.1. In consideration of its intermediation service, the Company charges a commission on the sale price at the rate set for each category. Current commission rates are shown on the listing-creation screen; the Company may update the rates with prospective effect.
6.2. In the event of unjustified cancellations attributable to the Seller, the Company may set off its accrued commission claim against the Seller's balance.
ARTICLE 7 — RESPONSIBILITIES OF THE PARTIES
7.1. The Seller is exclusively responsible for the accuracy of the listing content, for holding the power of disposition over the product, for delivering on time and in conformity with the listing, and for ensuring that the product sold does not infringe third-party rights. Liability arising from defective delivery or delivery not conforming to the listing rests with the Seller. In the event of an objection, the assessment may be made against a Seller who cannot produce the delivery record referred to in Article 5.2.
7.2. The Buyer is obliged to review the listing and the product description before purchasing, and to check the delivered product within a reasonable period and either confirm it or raise an objection.
7.3. The parties accept that verifying the transaction's compliance with the terms of use (EULA) of the relevant game is their own responsibility, and that the Company is not liable for any sanctions the game publisher may apply to accounts or assets (User Agreement — Article 11).
7.4. The order chat may be used solely for carrying out the transaction; sharing contact details and directing the other party outside the Platform are prohibited. Chat records are used as evidence in dispute reviews.
ARTICLE 8 — DISPUTES, REPORTS AND MODERATION
8.1. Members may report suspicious listings and transactions through the reporting tools on the Platform. The Company reviews reports and, where it deems necessary, removes the listing, places the transaction on hold, or applies sanctions to the parties' accounts under the User Agreement.
8.2. In disputes between Buyer and Seller, the Company decides the fate of the escrowed amount on the basis of the system records and the evidence submitted by the parties. That decision does not remove the parties' right to pursue claims against each other under the general provisions of law.
ARTICLE 9 — AMENDMENTS AND ENTRY INTO FORCE
9.1. The Company may update these Terms; the current version is published on the Platform. Matters not regulated in these Terms are governed by the User Agreement, the User-to-User Distance Sales Agreement and the Applicable Legislation.